The Increasingly Important GPO Role (Global Process Owner)

There is a growing trend among enterprises across the globe adopting global operating models for service delivery to access new markets and talent, reduce cost, realize higher business value, and reap benefits of scale. Supporting such business models effectively requires development and implementation of effective process models to run the operations. Managing these new business paradigm throws up its own challenges. Organizations are adopting appropriate governance models to overcome such challenges. The governance model assigns process ownership in an organization to single-point owners called the Global Process Owners (GPO). They drive value by integrating, standardizing and sustaining the processes throughout an organization. Being a relatively new approach there is not any across-enterprise agreement on the boundaries and optimal definition of roles and responsibilities of GPO’s. To understand the role of GPOs, it is important to first have an agreement of the dos and don’ts of the function. Do’s… As their primary goal, GPO’s are most commonly expected to achieve process efficiency and effectiveness within an organization. However, they can do much more to add enterprise-wide value. This requires them to take a holistic perspective of an organization and focus on various aspects such as the people, organizational structure, current processes […]